Purchase returns
RETURN OF GOODS WHEN PURCHASED FROM RETAIL STORES
The buyer has the right to return the product of proper quality within 14 (fourteen) days, excluding the day of purchase. Return of goods of good quality is carried out if the specified goods were not in use, their presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cashier's receipt or other document confirming payment for the specified goods *.
RETURN OF GOODS WHEN PURCHASED IN ONLINE STORE
The Buyer has the right to refuse the ordered Goods at any time before its receipt, having previously notified the sender of this, and after receiving the Goods - within 7 (seven) days ** when purchasing in the online store. The package is sent by any courier company, all shipping costs are covered by the customer.
The return of the Goods of proper quality is possible if its presentation, factory labels, seals, labels, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved. It is impossible to return a used item ***.
RETURN OF GOODS IN THE TERRITORY OF THE RUSSIAN FEDERATION
1. The date of the actual dispatch of the order by the courier or delivery in the retail store "MeToday" must be no later than the 7th day after receiving the goods from the online store.
2. Contact us in the @metoday_store profile, at +7 495 744 3777 or Whats App +7 929 540 41 59 within 7 days after receiving the goods from the online store, giving the order number.
3. Complete the return form provided. All fields are required.
4. Carefully pack the goods with all the labels and seals preserved, using the original packaging if possible.
5. Send the parcel by any transport company by courier to the door at your expense to the address: 119180 Moscow Bolshaya Polyanka 30-281, contact phone +7 903 317 26 90
6. Provide the number of your order, track number and the name of the shipping company of the return shipment in the @metoday_store profile, at +7 495 744 3777 or Whats App +7 929 540 41 59
RETURN OF GOODS FROM OTHER COUNTRIES
1. The date of the actual dispatch of the order by the courier or delivery in the retail store "MeToday" must be no later than the 7th day after receiving the goods from the online store.
2. Contact us in the @metoday_store profile, at +7 495 744 3777 or Whats App +7 929 540 41 59 within 7 days after receiving the goods from the online store, giving the order number.
3. Complete the return form provided. All fields are required.
4. Carefully pack the goods with all the labels and seals preserved, using the original packaging if possible.
5. Send the parcel by any transport company by courier to the door at your expense to the address: 119180 Moscow Bolshaya Polyanka 30-281, contact phone +7 903 317 26 90
6. Provide the number of your order, track number and the name of the shipping company of the return shipment in the @metoday_store profile, at +7 495 744 3777 or Whats App +7 929 540 41 59
RETURN PROCESSING TIME
Return processing and approval time is 1-3 business days from the date we receive your return package. After approval of the return, we will transfer the funds to the card or bank account within 1 to 7 banking days. In case of problems with the passage of the payment, we will contact you to clarify the details. Please note that the refund depends on the speed of processing the transaction by your Bank and can take up to 30 banking days.
If you have any questions, please contact us at +7 495 744 3777
* According to paragraph 1 of Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1.
** In accordance with clause 21 of the Decree of the Government of the Russian Federation of September 27, 2007 N 612 (as amended on November 30, 2019) "On approval of the Rules for the sale of goods by remote means".
*** According to paragraph 4 of Art. 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1.
Application for the return of goods at the link https://metoday.ru/index.php?route=account/return/add